Our story began in the 1980s.
A time of smokey freight offices where anything seemed to go. The air filled with the din of typewriters clicking, faxes whirring and telex machines pinging between the office and P&O ferries as you try to help a stuck driver in Zeebrugge. Dock runners on pushbikes chasing container clearances from terminal to terminal. Bosses disappearing for lunch for hours on end only to come back completely drunk. And no-one batted an eyelid. And work, particularly in the freight industry, was 24/7. The desire to get things done efficiently was driven by the desire to have free time. These were our training days.
“Our goal is to make our customers’ lives easy and stress-free by making business with us simple.”Jon & RoddyCompany Directors
THE JORDON TIMELINE
We were two (relatively) young men in charge of their destiny, with nothing but a desire to create something positive, a place where people would want to come to work. With the support of our many former customers and suppliers we had worked with, we began to develop our company with one thing in mind. To deliver ‘the best customer service’ in the industry.
Of course, to begin with this was straightforward as there were just two of us. But as the business grew and we began to employ staff, a set of values emerged that held us together.
Working as a team was so important to us. Being fair and equal with each other was ingrained. It was everything we were about, and this was always at the forefront of our minds. Helping and supporting each other is of vital part of what makes our company tick.
In our second year we had our first major crisis. A serious bad debt nearly broke us. It was a shocking lesson, but a lesson, nonetheless. Teamwork helped us deal with it and resulted in ‘Teamwork’ officially being adopted as our first value.
After this we focused on developing our company’s resilience, but something was missing. A vision. In December 2002 we paused for thought and realised we needed to know more about business. We wanted to be at the forefront in our space. Coming into the industry straight from school we didn’t have the insights to work from that some of our peers did, so we set out to learn as much as we could about business. We wanted our company to excel in what it did and exude professionalism. Our second core value, Excellence, was thus created.
Over the years we recruited carefully through the lens of our values, resulting in a consistently terrific and professional team. Our staff, always happy to go above and beyond, create an extraordinary level of service for our customers and compliments to them are never far away. Jordon is the sum of its staff, and we are very proud of them.
Now committed to lifelong learning, Jordon Freight began to grow rapidly as processes and procedures clicked into place. Good leadership became pivotal for our success, and this meant finding ways to grow our good behaviours so we set a high standard. We needed to be the people we wanted our staff to mirror. Acting with integrity – doing the right thing, even when no-one is looking – was an important part of the honest leadership style we wanted to promote. Integrity became our third value.
Not getting everything right was an unavoidable part of running a business. Being accountable and learning from any negative event was important to remain grounded. It was clear that the only way to survive in a competitive industry is to continue to improve. Your business, yourself, your staff, your processes, your standards. Everything, including yourself, must keep moving forwards, or else you’ll find yourself going backwards. There’s no stationary because everything moves around you. And so, the final value simply had to be Continuous Improvement. We studied The Toyota Way and various other Kaizen methods to introduce continuous improvement into our culture. Without this key component we would not be where we are now.
Bringing the best customer service to our customers is still why we get out of bed in the morning. It’s our WHY and is an integral part of who we are and what brings us joy. We instil this in our staff and the fact we still have customers who have been with us through the complete journey is testament to how important it is to both them and us.
Over the years we’ve come to understand that change is constant. Technology has been possibly the biggest driver of change in the 21st century, though while it’s brought significant improvements to our business, we are careful not to lose our personal touch. Being passionate about good customer service is still our differentiator. It’s a constant balancing act as we adopt new technologies but a challenge we relish, as we believe that, with careful thought, the two can co-exist.
Our goal is to make our customers’ lives easy and stress-free by making business with us simple. We take the heavy lifting from you so you can concentrate on your business. And we’ll always do it with a smile, knowing we are providing the best service we can with the best people we can find. We now look forward with positivity on what the future holds, and we hope we can share it with you.
Jon & Roddy
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Use the form or call us on +44 (0)1394 286644 to let us know about what you need moving, and we’ll let you know how we can help.