Contact Information

Consignment Information





Additional Information

Here at Jordon Freight service is paramount and our expert customs team lead the way clearing goods from across the world daily, fast and efficiently. Steve Townley, our Head of Customs, has been managing customs teams in large shipping lines for over 25 years. He leads his team to ensure your goods clear quickly and will help guide you through any customs complexities you experience.

Being AEO approved means we take security and compliance seriously. This helps strengthen our profile with HMRC and in turn gives more approval for your goods to keep moving should an inspection occur. Our in-house customs consultancy service can be by phone or face-to-face and includes an overall look at your customs procedures in conjunction with a supply chain health check, which seeks to find where modal and cost efficiencies can be made for your business.

For EU business our European transport team can facilitate the best road and rail options to get your cargo moving and delivered by road or rail.  With a 99.7% delivery success rate (2020) combine with our European road and rail transport service to take the worries away and enjoy peace of mind that everything is taken care of and in one place.

Being based at the Port of Felixstowe we work closely with all local authorities such as Port Health, UK Border Agencies, Trading Standards and The Forestry Commission.  This ensures the rare occasion they need to be involved delays are kept to a minimum. This function works seamlessly when utilising our transport or forwarding service.

Connected to all major UK ports including Felixstowe, Tilbury, Southampton, London Gateway and London Heathrow our Customs clearance service provides for Import and Export, full load and groupage consignments of all commodities.

Our tailored Customs clearance pricing structure ensures you will never overpay for Customs clearance again.

For simple, expert and trouble-free customs call us now on 01394 286644 or email

Jordon Freight has provided us with clear, concise and relevant information regarding the Brexit transition that I feel we would never have been able to get on time through our own research. Information has been delivered with the utmost patience and respect and Jordon have made themselves available as soon as we’ve needed them on all matters relating to Brexit and our preparations.

Health Food Producer


Here at Jordon Freight we have staff who are capable of listening, assisting and supporting our customers at every stage of shipment. Our customs qualified expert staff are ready to assist you in understanding the new complex EU/UK customs and commercial laws and regulations.

We are talking about real and active support at each step of the import and export processes.

Here are some examples of how our partnership can facilitate the procedures:

  • Consultancy for the accurate assessment of duties and rights
  • Customs procedures and obtaining authorizations
  • Obtaining the status of authorized consignor and AEO
  • Procedures completed to ensure minimal border delays
  • Imports of the goods using customs warehouse/VAT exemption
  • Interpreting new laws and regulations


  1. Same day Transit Document service with guarantee
  2. Deferment account
  3. AEO status
  4. Clearance at all major sea, air and road location
  5. Over 20 years experience in customs procedures & compliance
  6. 1-2-1 customs & supply chain consultancy
  7. Working directly with EU suppliers
  8. Network of trusted agents within the EU to offer DDP service
  9. Robust European transport network
  10. One stop for all services


Import Customs Clearance (All UK ports)

Export Declaration incl. EXS

Transit Documents (linked to EU transit network)

Deferment Facility

French ICS preparation and link



EU Customs Agents (all ports)

EU customs set-up and arranged by Jordon


At Jordon Freight we believe that each customer is unique and we provide a personalised CustomS Clearance service based on your specific requirements.

Our Customs Clearance service has been created to ensure whatever your Customs needs are, Jordon Freight can support you. With over 20 years’ experience we can manage your Customs declrations ensuring complete compliance and peace of mind.

Whether it’s import, export, transit, transportation or just some friendly advice Jordon Freight are here to help and we look forward to speaking with you.