Yes it’s that time of year where we eagerly await the results of our customer surveys. These forms contain such vital information from our customers in shaping how you experience our service in the future.

Every day we are working on improvements, no matter how small, to our internal and external business activities and procedures. It is at the forefront of each day. There is no end goal, we just want to be able to provide a consistently high and improving level of service for our customers and your feedback is essential in helping us achieve that.

So if the form is sitting cluttering up your desk, may we give you a friendly nudge to get it back to us as it really does help us to ensure we keep moving forward with your interests shaping our future.

If you haven’t received one of these forms and wish to tell us something, good or bad, please do not hesitate to contact one of our senior staff members or myself directly. We will be very happy to hear from you.

In the meantime we thank you all for your continued support as we head into the xmas period.

Best regards

Jon Swallow