Monday 24th March 2025 – 09.59hrs
Dear Partners,
We are finally back up and running with full internet in the building after 2 days downtime. The Business Contingency Plan was acted quickly and held strong with staff moving to their flexible backup conditions. All client services remained live for the duration of the downtime with no affect on service levels for customers other than some slowdown in the data intensive part of the company. This will be addressed as part of a review post-incident. So a huge thanks to our customers for their understanding and our great staff for adapting so well and so fast. It’s great to see this in action, that the business can still function under severe and difficult conditions.
In the meantime a thorough investigation will be held in line with our ISO 27001 requirements. We will look for recommendations to prevent this happening again or at least lessen the impact of such an incident happening again. Rest assured we have taken this very seriously and are already looking to take action where required. As a company based around great customer service, we will always remove weak suppliers that affect our ability to provide this.
I will make a further announcement regarding this in due course.
Thank you once again for everyones support
Yours
Jon Swallow, Chief Executive